Welcome to the Waldorf support portal for legacy devices

Bitte klicke auf die Flagge in der rechten oberen Ecke, um auf Deutsch zu wechseln.

Welcome to our legacy portal. Here you will find information about discontinued Waldorf devices.

NOTE: If you need the factory sounds, firmware, manuals etc., please check out the Archive section of our home page. Also check out Till Kopper's FAQ page for elder Waldorf devices.

If you have questions about our devices that are still being made, please go to Current Hardware products and select the corresponding page.

 

We offer full support for these discontinued devices:

  • Zarenbourg
  • 2-Pole

Please go back and choose the corresponding support portal.


We still partly support some of our legacy hardware which has been out of production for a while. This means that we still have most of documentation, but only few of the spare parts available. We will answer your inquiries as good as possible. In some cases, we can still do repairs. Before we start your repair, you will receive a cost estimation which will be charged for. If we discover during the repair that there are parts needed which are not available anymore, we will cancel the repair. Then you will just be charged for the estimate and the shipping. Please be aware that repairs may take very long, especially when we need to procure rare parts.

Partial support is available for:

  • Microwave 1 Rack

  • Microwave 2 Rack

  • Microwave XT Desktop

  • Microwave XTk Keyboard

  • Pulse 1 Rack

  • Q Keyboard

  • Q+ Keyboard

  • Q Rack

  • RackAttack Rack

  • MicroQ Rack

  • MicroQ Keyboard


Sadly, there are some devices which we can't support anymore. This is due to no documentation and few or no spare parts available. For this devices, we cannot offer a repair service. In a few cases, we may try a repair, but we can't make any promises. The customer has to pay for the estimate, the shipping back and repair work in any case, even if unfinished andor unsuccessful. Also, sometimes we can't answer to inquiries and mails to these products at all. We apologize for the inconveniences.

Support is discontinued for:

  • AFB 16 Rack

  • Gekkos Desktop

  • EQ27 Desktop

  • 4-Pole Desktop

  • X-Pole Rack

  • Midibay Rack

  • Wave Keyboard

  • Nano Module

  • Terratec Microwave Module

  • TC Powercore Software


Please click on the flag in the upper right corner to switch to English. / Bitte klicke auf die Flagge in der rechten oberen Ecke, um auf Deutsch zu wechseln.

Please read all the points of the FAQ and follow the instructions that are appropriate to your issue. The FAQ often contain more than what is being shown, please click on the block titles to unfold the selection. To go back to the overview and the download section, use the "Home" link in the upper right corner. If your inquiry could not be solved with our FAQ, please contact us via the "Make an inquiry" link in the upper right corner. After sending the form, a ticket will be generated and confirmed by e-mail. By contacting us, you agree to our GDPR.


Bitte lies dir alle Punkte der FAQ durch und folge den Anweisungen, die für deine Anfrage zutreffen. Die FAQ enthalten oft mehr Punkte als angezeigt, bitte klicke auf die Blocküberschriften zum Ausklappen. Zur Übersicht und den Downloads gelangst du über den Home-Link in der rechten oberen Ecke. Sollte sich deine Anfrage nicht mithilfe unserer FAQ lösen lassen, so kontaktiere uns bitte über das Anfrage stellen-Formular über den Link in der rechten oberen Ecke. Nach dem Absenden des Formulars erhälst du eine Empfangsbestätigung per e-Mail. Indem du uns kontaktierst, stimmst du zu, dass wir deine Daten gemäß unserer Datenschutzerklärung speichern.